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Help & Services

Find answers about online ordering, payment, delivery, pickup, returns, gift cards, events, and Wine World services.

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Online Ordering

Do I need an account to browse the online store?

No. You do not need to create an account to browse the Wine World online store.

However, creating an account allows you to view previous orders, manage your billing address, and update your account preferences. Credit card information is not required to create an account.

How do I place an order online?

Simply browse the website, add the items you wish to purchase to your cart, and proceed to checkout.

At checkout, you can select your preferred delivery date and time. You may also choose Store Pickup and collect your order from a Wine World location.

Once your order is submitted, you will receive an email confirmation. A Wine World representative will contact you within 24 business hours to confirm item availability and delivery details.

Can I order by telephone or email?

Yes. You may place an order by telephone or email.

Telephone: +246 434-4305
Monday to Friday, 8:00 am to 5:00 pm AST

Email: orders@wineworldinc.com

Payment Options

What payment methods are accepted online?

Wine World currently accepts Visa and Mastercard for online orders.

Is my credit card information stored by Wine World?

No. Wine World does not store your credit card information in its website database.

Your card details are used only at the time of payment. Transactions are securely processed through encrypted payment gateway technology powered by PowerTranz.

What happens if I choose to save my card at checkout?

If you choose to save your card details at checkout, those details are securely stored by the payment processor, not directly on the Wine World website.

For more information, please view our Privacy Policy.

Delivery

Does Wine World offer delivery in Barbados?

Yes. Wine World offers island-wide delivery in Barbados.

Orders can be placed online 24 hours a day, 7 days a week. Delivery is available Monday through Saturday, excluding National Holidays in Barbados.

Do you offer international delivery?

No. Wine World does not currently offer international delivery.

Is delivery free?

Free island-wide delivery is available on orders of $250 BBD or more.

Orders under $250 BBD can either be collected from a Wine World store or delivered for a fee of $25 BBD.

Please note that the delivery fee applies to one delivery location per order. Additional delivery locations may incur an additional delivery fee.

How soon will my order be delivered?

Wine World requires up to 48 hours to complete delivery.

Next-day delivery is available for orders placed Monday through Friday before 5:00 pm.

Orders placed after 5:00 pm will be delivered on the following delivery day. Orders placed between 5:00 pm on Friday and 5:00 pm on Sunday will be delivered on Monday.

What delivery windows are available?

At checkout, you can choose your preferred delivery window.

Available delivery windows include 12:00 pm to 3:00 pm and 2:00 pm to 5:00 pm.

Saturday deliveries end at 2:00 pm.

What are the holiday ordering deadlines?

Christmas: Order by December 19 for guaranteed delivery by Christmas Eve.

New Year’s Eve: Order by December 28 for guaranteed delivery by New Year’s Eve.

Store Pickup

Can I collect my order from a Wine World store?

Yes. If you select Store Pickup at checkout, you can choose the Wine World store where you would like to collect your order.

Store pickups are available from the next business day.

What do I need to bring when collecting my order?

If you are collecting the order yourself, please bring your order number from your confirmation email and a valid government-issued photo ID.

Can someone else collect my order?

Yes. Someone else may collect your order on your behalf.

At checkout, please provide the full name and phone number of the person collecting the order in the order comments.

The person collecting the order must present a valid government-issued photo ID and the order number at the store. They must also be 18 years of age or older.

Returns

What items can be returned?

Products may be returned within three business days of the original purchase or delivery date, provided they are sealed, have not been chilled, and are in saleable condition with no damaged labels.

Products must have been stored in a cool location and kept away from direct sunlight or heat.

Can special order items be returned?

No. Special order items may not be returned.

What happens if there is a quality issue?

Products with quality issues may be exchanged. However, fully or mostly consumed bottles will not be accepted.

Do I need a receipt to return an item?

Yes. The original receipt must be presented when returning items.

Are delivery fees refundable?

No. Delivery fees are non-refundable.

Gift Giving & Gift Wrapping

Does Wine World offer gift wrapping?

Yes. Gift wrapping is available year-round.

Gift wrapping is free for orders of $500 BBD or more. Orders under $500 BBD can be gift wrapped for a fee of $0.50 BBD per bottle.

Gift wrapped orders require 72 hours’ advance notice.

How do I add a gift message?

You can add gift options from the cart or checkout page. You may include the recipient’s name and your gift message.

Please also provide the recipient’s delivery address at checkout.

What is the Christmas gift wrap deadline?

The last orders for Christmas gift wrapping will be accepted by December 18.

Gift Cards

Does Wine World sell gift cards?

Yes. Wine World gift cards are available with a minimum value of $25 BBD and a maximum value of $1,000 BBD.

Gift cards are valid for 6 months.

Where can I purchase a gift card?

Gift cards are available at all Wine World store locations. They can also be ordered online through the gift card order page, by email, or by telephone.

Can gift cards be used online?

Wine World gift cards are not currently accepted online.

They can be used as payment at Wine World store locations and for COD payments.

Can gift cards be redeemed for cash?

No. Wine World gift cards are not redeemable for cash.

Pricing & Discounts

Are prices shown in Barbados dollars?

Yes. Prices are quoted in Barbados Dollars and include VAT.

The conversion rate used is $1.98 BBD = $1 USD. All prices are shown per bottle unless otherwise stated.

What is Six Bottle Pricing?

When you purchase 6 to 11 bottles of wine and/or spirits 70cl or larger, you receive a 10% discount.

The Six Bottle Price already includes the 10% discount. This pricing applies when mixing wine and spirit purchases.

Six Bottle Pricing cannot be combined with other discounts or offers.

What is Twelve Bottle Pricing?

When you purchase 12 bottles or more of wine and/or spirits 70cl or larger, you receive a 20% discount.

The Twelve Bottle Price already includes the 20% discount. This pricing applies when mixing wine and spirit purchases.

Twelve Bottle Pricing cannot be combined with other discounts or offers.

Bar & Restaurant Sales

Does Wine World offer special pricing for bars and restaurants?

Yes. Wine World offers special pricing for bars and restaurants.

Bar and restaurant owners or managers can contact Wine World by email, and a representative will follow up.

To view our selection of wines, click here.

Consignment & Events

Does Wine World supply beverages for events?

Yes. Wine World supplies beverages for events of all sizes, from small gatherings to large multi-day events.

To meet with one of our specialists, simply email us and we will respond within 24 business hours.

Does Wine World offer Sale & Return?

Yes. For large events, Wine World offers Sale & Return, allowing unused products to be returned. This helps you manage your bar costs more effectively.

For more details, contact Wine World at +246 434-4305.

Can Wine World help estimate how much to order?

Yes. Wine World can help create a suggested order based on your event details.

Factors such as event size, time of day, whether drinks are included, and whether it is a cash bar can affect the recommended order.

Does Wine World deliver and collect returns after an event?

Yes. Wine World can deliver your event order and collect eligible returns the next business day after your event.

Corporate Events at Wine World

Can Wine World host corporate events?

Yes. Wine World offers tailored corporate experiences suitable for team socials, client mixers, product launches, and other business events.

What corporate event options are available?

Wine World offers wine education and tastings, wine and food pairing dinners, mix and mingle events, cocktails, gourmet bites, and wine experiences using the Wine By the Glass system.

How many guests can Wine World accommodate?

Wine and food pairing dinners can accommodate up to 24 guests.

Mix and mingle events can accommodate up to 60 guests.

What amenities are available?

Wine World Warrens offers a surround sound system, two large screens for branding or presentations, guest parking, knowledgeable staff, and exclusive in-store discounts for event attendees.

How do I book a corporate event consultation?

You can contact Wine World by email at info@wineworldinc.com or by telephone at +246 434-4305.

Double BARP Tuesdays

What is the BARP discount?

Members of the Barbados Association of Retired Persons receive a 10% discount on wines and spirits when they present a valid BARP membership card.

What happens on Tuesdays?

Every Tuesday, BARP members receive a 20% discount at all Wine World stores.

What are Double Discount Days?

On designated Double Discount Days, BARP members can receive double discounts for even greater savings.

Can BARP members receive the discount online?

Yes. BARP members who wish to receive their discount online should email a photo of their valid BARP membership card to info@wineworldinc.com. Wine World will then contact them.

Still need help?

Can’t find the answer you’re looking for? Our team will be happy to assist.

Email info@wineworldinc.com or call +246 434-4305.